Gordon Design

Maintenance & Support Plans

The importance of regular Maintenance & support

Why do I need a Maintenance & Support Plan?

Your website is live and it looks great, but what now?
Periodic website maintenance is critical to keeping your website safe and working correctly. Think about this…if you fail to service your car, you’ll run the risk of costly repairs, or worse – a sudden breakdown at the worst possible time. A neglected site can damage your reputation, and your clients maybe wondering why your site doesn’t have certain functionality, or… why is the design so dated?

Here's three more good reasons

24/7 Security

WordPress powers over 30% of the web and this popularity attracts hackers looking to exploit vulnerabilities. For this reason, it's important to regularly monitor site security to counter this risk. You'll have peace of mind now that you have benevolent and supportive eyes on your site 24/7.

Support

Scheduled Assistance Calls address the need for content updates and support. New ideas and recommendations are often spawned from these sessions which lead to greater productivity for a site owner and continued accountability for the developer.

Training

'User-Friendly' in WordPress terms means, YOU the site owner have much greater control over the management of your site. Ongoing training in the form of Video Tutorials is a major benefit for site owners who want to remain engaged with the progress and success of their website.

Client/Designer communication made easy!

The WP Feedback software plugin dramatically improves communication between client and designer by allowing you to create ‘comment stickers’ right on your web page. These stickers provide a precise and unambiguous description of your issue on top of the element in question. No more awkward email exchanges where the meaning is lost in translation. No need for a client to take screenshots. Upload your own images to replace existing ones and set the urgency of your request with just a couple of clicks. Join the revolution of clear thinkers with this amazing new software, FREE to all maintenance plan subscribers.

Watch a quick Walk-Through

Compare the features

Basic

D.I.Y. Small Website, Blog, Portfolio

$79

Monthly

Up to two support tasks*

Paid Membership Required
Cancel My Plan

POPULAR

Intermediate

Small to Medium Business Websites

$149

Monthly

Up to five support tasks*

Paid Membership Required
Cancel My Plan

Elite

Team Builder Enterprise Level

$197

Monthly

Up to five support tasks*

Paid Membership Required
Cancel My Plan
* A support task is any maintenance work done which could reasonably be expected to be completed within one hour. This might include text and image changes, a new page or post (not including copywriting or keyword research,) 
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Reliable Support Keeps You Informed, Engaged And Pro-Active

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software core updates

WordPress core software updates are a matter of security. WordPress is the world’s most popular website platform and this attracts hackers looking to exploit vulnerabilities in out-of-date software.

Software Core Updates are a default security measure for all of our Website Care Plans.

software plugin updates

WordPress functionality can be greatly enhanced with additional pieces of ‘Addon’ software called ‘Plugins’. These small ‘Addon’ software programs need updating too just like the Wordpress core.

We take care of this for you in a systematic check of your site and update plugins as soon as the plugin author announces a new release.

Content Management Assistance

Two fifteen-minute Monthly Discovery Sessions will help you clarify your objectives and answer any questions you may have.
Scheduled sessions allow you to gather your thoughts before our meeting then send your comments via our website form.
We can then catch up via Viber or Skype to discuss your ideas and offer feedback.

Website optimization

Your WordPress site provides many convenient features like post and page revisions and the monitoring of spam and pending comments. If you’re not actively using these functions, the data collected to facilitate these features can cause your database to increase in size and slow down your website over time. Our optimisation tool removes this overhead and keeps your site running smooth and fast.

Google analytics

Measuring the success of your marketing efforts is a fundamental principle in advertising. Google Analytics gives you the insights you need to understand what works and what doesn’t. Get laser focused intelligence on user behaviour and analyse it to better serve them. We’ll get you up and running with a Google Account and open the door to a new online marketing awareness.

Wordpress Manual

The WordPress User Manual is an introduction to the Admin Dashboard of WordPress and is an excellent guide to basic Editor functions in WordPress. Learn the basics of WordPress editing like how to manage Media (video, audio and images).

Wordpress Tutorials

Our library of WordPress tutorials will give you insight into how SEO (Search Engine Optimisation) works and is implemented. You’ll also learn best practices for publishing your content on Social Media. These easy to understand tutorials show you how to edit your site from the private admin system (back-end) and then how to view your work in the public front end (what the world sees).

Monthly Maintenance Report

Your website’s vital signs are monitored daily and reported in a monthly maintenance report. This report is emailed to you in PDF format displaying information on activity like updates, backups, analytics etc.

Content Management Assistance

Three fifteen-minute Monthly Discovery Sessions will help you clarify your objectives and answer any questions you may have.
Scheduled sessions allow you to gather your thoughts before our meeting then send your comments via our website form.
We can then catch up via Viber or Skype to discuss your ideas and offer feedback.

Congratulations!

Well Done,
You Did It!

Something Wasn’t Clear?
Feel free to contact me, and I will be more than happy to answer all of your questions.
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